You can reach our customer support team by visiting the Contact Page or sending an email to our support team at info@halvine.com.

We do ship exclusively to the United Kingdom.

We do not charge shipping costs. Shipping is therefore always free to the United Kingdom.

Review our Shipping Policy for more information.

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 10 business days (Monday to Friday).
• Estimated delivery time: 7 to 13 business days.

For more details please read our Shipping Policy here.

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link: Track My Order.

If you have not received anything 3 days after the expected delivery time, please contact us.

A refund request can be submitted within 30 days after the purchased item has been delivered to you. You can read our Return & Refund Policy here.