Privacy policy

Last updated: 03 January 2026

This Privacy Policy explains how Halvine (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, use our services, or otherwise interact with us through our online store (collectively, the “Services”).

In this Privacy Policy, “you” refers to any user of our Services, including customers, website visitors, or other individuals whose personal data we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be published on our website, and the “Last updated” date will be revised accordingly.

How We Collect and Use Personal Information
To operate our Services effectively, we collect personal information from various sources. The type of information we collect depends on how you interact with Halvine.

In addition to the purposes listed below, we may use your personal information to communicate with you, improve our Services, comply with legal obligations, enforce our terms and conditions, and protect our business and users.

Personal Information We Collect

Information You Provide Directly
When you use our Services, you may provide us with personal information such as:

  • Contact details, including your name, address, telephone number, and email address
  • Order details, including billing and delivery addresses, payment confirmation, and contact information
  • Customer support communications, including any information you share when contacting us

Providing certain information may be necessary to access specific features of our Services. If you choose not to provide required information, some features may not be available.

Information Collected Automatically
We automatically collect certain data about how you use our website and Services, including through cookies and similar technologies. This may include device information, browser type, IP address, network information, and details about how you interact with our website.

Information from Third Parties
We may receive personal information from third parties, including:

  • Service providers that support our website and operations, such as e-commerce platforms (e.g. Shopify)
  • Payment processors who handle payment transactions on our behalf
  • Advertising and analytics partners who help us understand user behaviour and improve our marketing

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Order Fulfilment and Account Management: To process payments, fulfil orders, arrange delivery, manage returns and exchanges, and administer customer accounts.
  • Marketing and Communications: To send promotional messages, newsletters, and advertising, where permitted by law. You can opt out of marketing communications at any time.
  • Security and Fraud Prevention: To detect and prevent fraudulent, unauthorised, or illegal activity and to protect our Services.
  • Customer Support and Service Improvement: To respond to enquiries, provide assistance, and improve the functionality and quality of our Services.

Where required under UK GDPR or other applicable laws, we rely on appropriate legal bases such as contractual necessity, legitimate interests, or consent.

Cookies
Halvine uses cookies and similar technologies to operate and improve our website, remember user preferences, analyse website traffic, and support marketing activities. You can manage or disable cookies through your browser settings, although this may affect website functionality.

Sharing of Personal Information
We may share personal information with:

  • Service providers who perform services on our behalf (such as payment processing, shipping, analytics, IT support, and customer service)
  • Marketing and advertising partners
  • Affiliates within our business group
  • Authorities or third parties where required by law or in connection with legal proceedings or business transactions

We do not sell personal information or use sensitive personal data to infer personal characteristics without consent.

Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Data Security and Retention
We take reasonable measures to protect personal information but cannot guarantee absolute security. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Your Rights
Depending on your location, including within the United Kingdom or EEA, you may have rights regarding your personal data, including the right to access, correct, delete, restrict processing, request data portability, or withdraw consent. You may also object to certain processing activities and manage your communication preferences.

Requests to exercise your rights can be made by contacting us. We may need to verify your identity before responding.

Complaints
If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

International Transfers
Your personal information may be processed or stored outside the UK. Where this occurs, we take appropriate steps to ensure your data is protected in accordance with applicable data protection laws.

For More Information

Visit our Frequently Asked Questions page or contact our customer service at info@halvine.com.

Contact Information

Store Name: Halvine
Address: Unit 2, Arenson Way, Dunstable, LU5 4RZ, United Kingdom

Email: info@halvine.com
Phone: +44 7700 181867

Customer Service Hours: 9:00 AM-5:00 PM GMT ( Monday To Friday).
Response Time: 30 minutes - 24 hours. Weekend messages answered on Monday.