Refund policy
30-Day Easy Returns
At Halvine, your satisfaction matters to us. If your purchase does not meet your expectations, you may return it through our straightforward returns process.
Return Policy Overview
- Return Window: You have 30 days from the date your order is delivered to request a return.
- Condition: Products must be unused, in their original condition, and returned with all original packaging.
- Easy Returns: Returning items to us is easy and our customer service team will assist you.
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Territorial scope: This Return and refund policy applies to purchases in the United Kingdom.
Return Costs
- For Defective Products: There is no cost to you if the item is faulty, damaged in transit, or incorrectly supplied.
- For Customer Remorse (Change of Mind): If you are returning an item because you no longer want it or the item does not fit, you will be responsible for the return shipping costs. Original delivery charges are non-refundable.
- Restocking Fee: We do not charge any restocking fees.
How to Return an Item
- Contact Us: Email our team at info@halvine.com with your order number and reason for return.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents. Return address details are provided after return approval to ensure correct handling.
- Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
- Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
- Refund: After inspection, your refund will be processed in 7 days. It usually takes another 7 days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
For More Information
Visit our Frequently Asked Questions page or contact our customer service at info@halvine.com.
Contact Information
Store Name: Halvine
Address: Unit 2, Arenson Way, Dunstable, LU5 4RZ, United Kingdom
Email: info@halvine.com
Phone: +44 7700 181867
Customer Service Hours: 9:00 AM-5:00 PM GMT ( Monday To Friday).
Response Time: 30 minutes - 24 hours. Weekend messages answered on Monday.