Refund policy

30-Day Easy Returns

At Halvine, your satisfaction matters to us. If your purchase does not meet your expectations, you may return it through our straightforward returns process.

Return Policy Overview

  • Return Window: You have 30 days from the date your order is delivered to request a return.
  • Condition: Products must be unused, in their original condition, and returned with all original packaging.
  • Easy Returns: Returning items to us is easy and our customer service team will assist you.
  • Territorial scope: This Return and refund policy applies to purchases in the United Kingdom.

Return Costs

  • For Defective Products: There is no cost to you if the item is faulty, damaged in transit, or incorrectly supplied. Halvine covers all return shipping fees in this case.
  • For Customer Remorse (Change of Mind): If you are returning an item because you no longer want it or because the item does not fit, you will be responsible for the return shipping costs. Original delivery charges are non-refundable.
  • Restocking Fee: We do not charge any restocking fees.

How to Return an Item

  1. Contact Us: Email our team at info@halvine.com with your order number and reason for return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents. Return address details are provided after return approval to ensure correct handling.
  3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed within 7 days. It usually takes another 7 days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges
Want to swap for a different size, colour, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Statutory rights
Nothing in this policy affects the statutory rights of UK consumers under the UK Consumer Rights Act 2015 and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For More Information

Visit our Frequently Asked Questions page or contact our customer service at info@halvine.com.

Operator Information

Halvine is the trading brand of ARELY PROPERTIES SAS (registered name: “Holding ARELY PROPERTIES SAS”), a French simplified joint-stock company (Société par actions simplifiée) with share capital of €500, registered with the Paris Trade and Companies Register under number RCS Paris 884 431 198 — SIRET 88443119800016. French VAT FR32884431198. Registered office: 10 rue de Penthièvre, 75008 Paris, France.

Contact Information

  • Email: info@halvine.com
  • Phone: +44 7700 181867
  • Registered office (Headquarters): 10 Rue de Penthièvre, 75008 Paris
  • UK customer service address : 8 Cavendish Gardens, Trimley Saint Martin, Felixstowe, IP11 0YU
  • Customer Service Hours: 9:00 AM – 5:00 PM GMT (Monday to Friday).