Shipping policy

At Halvine, we aim to make your shopping experience as smooth and transparent as possible. This Shipping Policy explains how and when your order will be delivered within the United Kingdom.

We currently offer delivery exclusively within the United Kingdom. At this time, we do not ship internationally.

Delivery Timeframes

Below is an overview of our estimated delivery process:

  • Order cut-off time: 5:00 PM (GMT). Orders placed after this time will be processed on the next business day, which may extend delivery by one additional day.
  • Processing time: 1 to 3 business days (Monday to Friday). During this period, your order is prepared and handed over to the carrier.
  • Shipping transit time: 6 to 10 business days (Monday to Friday).
  • Total estimated delivery time: 7 to 13 business days from the date of order.

Please note that delivery times are estimates and may vary due to external factors such as carrier delays or peak periods.

Shipping Carriers

We work with trusted delivery partners to ensure reliable delivery across the United Kingdom, including:

  • Royal Mail
  • DPD

The selected carrier may vary depending on your location and order details.

Shipping Costs

Free Shipping: All orders are shipped free of charge within the United Kingdom. There is no minimum purchase requirement.

Delivery Issues

If your order is delayed, lost, or arrives with any issues, please contact our customer support team as soon as possible. We are committed to resolving delivery concerns promptly and ensuring your order reaches you safely.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to follow your shipment via our Track My Order page.

For More Information

Visit our Frequently Asked Questions page or contact our customer service at info@halvine.com.

Contact Information

Store Name: Halvine
Address: Unit 2, Arenson Way, Dunstable, LU5 4RZ, United Kingdom

Email: info@halvine.com
Phone: +44 7700 181867

Customer Service Hours: 9:00 AM-5:00 PM GMT ( Monday To Friday).
Response Time: 30 minutes - 24 hours. Weekend messages answered on Monday.